FAQs
Ordering
Q1: How do I place an order on Selllora?
A: Simply browse our product collections, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout and follow the easy steps to complete your secure payment.
Q2: Can I change or cancel my order?
A: Orders can be modified or canceled within 24 hours of placing the order. Please contact us immediately at contact@selllora.com with your order details to request any changes.
Payments
Q3: What payment methods do you accept?
A: We accept secure payments via PayPal and Stripe. You can use Visa, MasterCard, American Express, or Discover cards securely through Stripe.
Q4: Are my payments secure on Selllora?
A: Absolutely! We use advanced SSL encryption technology, and our payment partners, PayPal and Stripe, guarantee secure payment processing.
Shipping
Q5: How long does shipping take?
A: After a processing time of 2-4 business days, shipping typically takes 7-10 business days within the United States.
Q6: Do you offer free shipping?
A: Yes, we offer FREE shipping on orders totaling $199 or more. Orders below $199 have a flat-rate shipping fee of $8.
Q7: Can I track my order?
A: Yes, once your order ships, you’ll receive a tracking number via email to follow your order’s progress directly on our shipping partners’ websites.
Q8: Will there be additional charges upon delivery?
A: No! You will only pay the total amount displayed clearly at checkout. We have no hidden or additional fees.
Returns and Refunds
Q9: What is your return policy?
A: We offer a hassle-free 30-day return policy from the date your order is delivered. Items must be unused, in original packaging, and in the same condition you received them.
Q10: How long does it take to process a refund?
A: Once your returned item is inspected and approved, refunds are typically processed within 3-5 business days. Depending on your bank or payment method, additional processing time (3-7 business days) may apply.
Issues & Support
Q11: My order arrived damaged or incorrect, what should I do?
A: Please contact us immediately at contact@selllora.com, providing clear photos of the damaged or incorrect items, along with your order details. We will promptly issue a replacement or a full refund.
Contact Information
If you have additional questions, please reach us at:
Company Name: BELLAGYA LLC
Company Number: 201921010243
Representative office: 954 VILLA STREET, MOUNTAIN VIEW, CA, 94041, United States
Email: contact@selllora.com
Phone: +1 (424) 245-0097
Business Hours: We are available Monday – Friday 7:00 AM to 5:00 PM (Pacific Time, PT) to assist you with any inquiries.
Response Time: Our dedicated customer service team is committed to responding to all inquiries within 12 hours on business days, ensuring timely and dependable support.
Thank you for choosing Selllora—dedicated to your complete satisfaction!